At Ecom Automate, we are committed to delivering high-quality services with transparency and fairness. Please review our refund policy carefully before making a purchase.
Refund Eligibility
Clients may request a refund only if all of the following conditions are met:
- The project has not been started within 20 days of purchase.
- The client has remained fully responsive and provided all required inputs on time.
- The refund request is directly related to a service failure from Ecom Automate.
- The client has fulfilled all required prerequisites and submitted all necessary documentation in a timely manner.
- If approved, refunds will be processed within 10–30 business days.
- A 12% processing fee will be deducted from all approved refunds.
Refund Policy Will Be Voided If:
Refunds will not be issued under the following circumstances:
- Cancellation is based on reasons unrelated to Ecom Automate (e.g., business shutdown, internal disagreements, change of mind).
- The client has been unresponsive for more than 2 weeks.
- The client has violated our policies or Terms of Service.
- The refund request is made due to personal reasons (e.g., disagreement with partners, change of mind).
- The client failed to provide required documentation, including:
- Business Information
- Personal Identification
- Store Details
- Any other required documents
Ecom Automate is not responsible for outcomes resulting from a client’s prior e-commerce account history, including but not limited to account suspensions or restrictions.
:warning: Important Notes
- A 12% processing fee applies to all client-initiated refunds.
- Once a refund has been issued, Ecom Automate retains full ownership of all shared materials, assets, strategies, and deliverables, and further use by the client is strictly prohibited.
:telephone_receiver: How to Request a Refund
To request a refund, please contact our billing department:
Our team will review your request and respond accordingly.
